A recent development within healthcare circles is the use of text messaging to remind patients about dental appointments a day or so beforehand. There is a significantly higher success rate than telephone calls, where the wrong person may answer the phone, fail to pass on the message or staff may not be able to contact the patient at all.
Text messages have become an important alternative for many healthcare professionals. They save the administration staff time due to an automated solution which allows staff to send out the text message without having to personally key it in. In addition, the information is saved on the patient’s phone, removing any communication errors and there is no need to worry if the patient cannot answer the phone.
The benefits of text messages to healthcare professionals are evident, fewer no-shows, less effort on behalf of the office administration and a 99% open rate.
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